Refund policy

Returns
Refunds/Exchanges must be completed within 14 days of purchase. All sale items are final sale.

To be eligible for a return, your item must be unopened / unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, contact shop@hdmuscle.eu with your order number/receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Note that original shipping costs are non-refundable.


Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours of confirmation of refund from shop@hdmuscle.eu, please first check with your bank / credit card company as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@hdmuscle.eu


Sale items
All Sale items are final sale.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (for instance a different size), send us an email at shop@hdmuscle.eu for further instruction. The customer is responsible for shipping costs.


Shipping
Once the email has been received and return approved by shop@hdmuscle.eu , you will receive instructions for where to send your returned item(s).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We advise that you use a shipping method with tracking to ensure we receive your returned item(s).